We understand the business processes and systems that are essential to the success of a CLEC. We also understand the challenges that you face in administering these components. Over the past 24 years of operating as a successful and profitable CLEC, we have outfitted ourselves to overcome these challenges effectively and efficiently. By leveraging the resources and expertise that we've gained through nearly two and a half decades of experience, you can operate your Telecom business more smoothly and cost-effectively than you've ever imagined.

If you're like most CLEC's, what you do best is sell. With Procom's Back Office Support Solution, you can focus your energy and resources on just that while we handle the rest. We have the infrastructure, staff, and experience to handle all or any aspects of your business's back-office systems. And, we can do it all for less than what it costs the average CLEC to administer these same systems themselves.

Our capabilities include: Order Processing, Provisioning and Activation, Billing, Customer Support, Trouble Reporting, Payment Processing, Commission Reports, Collections, and more!

Here is a quick overview of the two core Back Office Support Solutions that we offer. Also, we have the flexibility to customize these solutions to your business's particular needs. Simply call us at 1-866-776-2662 or use the Contact Us Section of the website to give us an idea of what we can do for you.

Basic Back Office Solutions Support

includes all the basic services of provisioning and maintaining a customer:

• In conjunction with Precision Telecom Billing Systems, your agents and/or sales reps can enter their orders via an on line portal.

• Or you can choose to have the orders emailed/faxed to us and we will enter the orders ourselves into the billing system.

• We run all the necessary checks to scrub the orders for any discrepancies or issues that could impact the services during or after provisioning.

• Provision and activate all services, be it local, long distance, internet, dedicated, etc through the various providers.

• Set up billing in the systems according to applicable rates for each of the above mentioned services.

• Run all pre-billing checks including spot verifications on invoices to ensure accuracy of the billing.

• Process monthly billing cycles including printing, folding, stuffing and mailing of all invoices.

• Provide customer care services including taking phone calls from your customers (answering phones in your company name) regarding questions about services or invoicing and taking requests to make changes to existing services.

• Handle all trouble reporting including testing, entering tickets with the applicable vendors and providing resolution on various reported issues.

Extended Back Office Solutions Support

includes all the above listed items as well as the following items:

• Receiving, posting and processing customer payments.

• Processing and preparation of Agent/Sales monthly commissions reports.

• Collections – Handling non-payments processes and preparation of collections processes.

• Processing various reports from providers including line loss reports, directory listing verification reports, etc.

• Processing and preparation of the various monthly tax reports to the different tax entities including local, state and federal agencies

By lowering your operations costs and maximizing your resources, we will work hand in hand with you to achieve the shared goal of seeing your business grow in size and profitability. Because of our commitment to seeing your business succeed, we've structured our prices to foster a shared incentive for your success. No matter how large you grow or what sales struggles you encounter, your back-office cost will remain a fixed percentage of your billing revenue--a percentage that's less than it would cost the average CLEC to maintain their own back-office. This maximizes every penny of your cash flow in a way that's impossible when maintaining your own back-office staff and systems. For more information about how we can serve your business, please contact us at 1-866-776-2662 or via the contact form here.